IMPORTANT: This support page is strictly for Blackboard-related issues. If your inquiry is not related to Blackboard, please contact the appropriate department for assistance.

If you are having a problem with Blackboard, please refer to the FAQ section below.  If you still have a question, please either fill out the Contact Form or email us at support@aami.edu

Contact Form:

If you prefer, you can submit your Blackboard-related inquiry using the this form. Our support team will respond as soon as possible.

Email:

You can Email your Question to support@aami.edu
If you using this option please include as much detail as possible about the problem, including (but not limited to):

  • Your name and email address
  • A screenshot of the error message (if applicable)
  • Course name and section (if applicable).
  • Exam title and location within the course if you’ve been kicked out of a test.

Frequently Asked Questions:

  • I do not see my Blackboard courses
    • Students will be automatically enrolled in courses 24 hours after completing registration. However, students should not expect to see courses listed in Blackboard until the course start date. Please check the start date of the course.
    • If the course start date has passed and you do not see your course, please email support@aami.edu (with detailed information as instructed on the website) or complete and submit the Contact Form found on the website.
  • I am not able to access my Courses
    • New Students: You will receive your Blackboard account information from your assigned Student Academic Plan Coordinator during registration.
    • If you are a new student enrolled in the Introduction to Blackboard course, your Blackboard account will not be activated until the Introduction to Blackboard course opens. Please check the start date of the course.
    • If you are a continuing student enrolled in the Introduction to Blackboard course only for the Honorlock training but have already been enrolled in Blackboard, you may be able to login to Blackboard but you will not have access to the Introduction to Blackboard course until the course opens. Please check the start date of the course.
  • Receiving Blackboard Account Information
    • New Students: You will receive your Blackboard account information from your assigned Student Academic Plan Coordinator during registration.
    • If you are a new student enrolled in the Introduction to Blackboard course, your Blackboard account will not be activated until the Introduction to Blackboard course opens. Please check the start date of the course.
    • If you are a continuing student enrolled in the Introduction to Blackboard course only for the Honorlock training but have already been enrolled in Blackboard, you may be able to login to Blackboard but you will not have access to the Introduction
  • If you get kicked out of a Blackboard test
    • Check your internet connection: A lost or unstable connection is a common culprit. Ensure you have a strong and reliable internet connection.
    • If it is a proctored test, contact Honorlock immediately
    • If it is an unproctored test, contact your instructor immediately and copy support@aami.edu on the email: This is the most important step. Explain what happened and when it occurred. Only your instructor can clear your attempt and allow you to retake the exam. However, support@aami.edu may see your problem more quickly, be able to resolve the issue, and in certain cases, clear your attempt and allow you to retake your exam.
    • Provide as much detail as possible about exactly what you were doing, and any error messages you received when you were kicked out: Include information such as:
      • Course name and section.
      • Exam title and location within the course.
      • Operating system (PC or Mac).
      • Browser used (e.g., Firefox, Chrome).
      • If other tabs or applications were open.
      • If you were logged into other AAMI applications.
      • If you were on or off-campus.
      • A screenshot of the error message (if applicable).
    • Wait for further instructions: Your instructor will determine the next steps, which could include:
      • Clearing your previous attempt, allowing you to retake the test from the beginning.
      • Allowing you to resume the test if “Force Completion” was not enabled.
    • To prevent future issues
      • Use a recommended browser: Firefox or Chrome are generally recommended for Blackboard.
      • Ensure a stable internet connection: A wired connection is ideal when taking tests.
      • Close other applications and tabs: This minimizes potential conflicts and improves performance.
      • Disable pop-up blockers: Blackboard may use pop-ups for certain functions.
      • Click save frequently: If the option is available, save your answers periodically to ensure your progress is recorded.
      • Avoid using the browser’s back or refresh buttons: These can interfere with test functionality.
  • I forgot my Blackboard password
    • If you do not remember your Blackboard password, use these steps to reset it:
      • Navigate to the URL where you access Blackboard.
      • On the login page, select Forgot Password?
      • Type your first name, last name, and username. OR, type your first name, last name, and email address. In either case, you need an active email address associated with your account to receive instructions.
      • Select Submit.
    • After you submit your information, you can create a new password based on instructions you receive in an email. Your current password remains active until you change it.
      If you can’t access the Forgot Password option, contact support@aami.edu.
  • I want to reset my Blackboard password
    • To reset your Blackboard password, use the following steps:
    • It is recommended that you change your password periodically to ensure security. Don’t use common personal information for your password, such as your name.
      • Log in to change your password. Click on your name on the main menu
      • Under Basic Information, scroll down to PASSWORD, hover your pointer over the words “Change password”, then click on the little pen.
      • Create a new password based on instructions given. Remember that passwords are case sensitive and must not contain spaces.
    • Your current password remains active until you change it.
    • If you have any problems resetting your Blackboard password, contact support@aami.edu.